Extended Stay America Suites - Richmond - Hilltop Mall, Richmond
About the Hotel
Extended Stay America Suites - Richmond - Hilltop Mall is located in a culturally rich area of Oakland, known for its diverse community and proximity to corporate headquarters. The hotel features 101 spacious guest rooms equipped with kitchens, making it suitable for extended stays. It provides accessibility features for guests with disabilities, ensuring comfort and convenience for all guests. The surrounding area boasts a mix of shopping and dining options, enhancing the overall experience.
Location
Situated just 5 miles from Richmond, the hotel offers easy access to notable attractions like Hilltop Lake Park and Wildcat Canyon Regional Park. Oakland International Airport is the nearest airport, providing convenient travel options. The hotel's location is enhanced by nearby shopping at The Shops at Hilltop, along with various dining options in the surrounding areas. Public transportation can easily connect guests to larger Oakland and East Bay destinations.
Rooms
All guest rooms at Extended Stay America feature fully equipped kitchens, offering amenities like microwaves and cookware for self-catering. Each room includes air conditioning, free Wi-Fi, and flat-screen TVs for entertainment. The hotel offers a variety of room types, including options designed for guests with mobility disabilities, with provisions for bed frame removal upon request. A weekly cleaning service ensures that rooms remain tidy, including tasks like emptying trash and cleaning kitchens.
Eat & Drink
A daily free grab-and-go breakfast is provided, including breakfast bars, muffins, hot cereal, coffee, and tea. Each room comes with a dining area, allowing guests the flexibility to enjoy meals in the comfort of their suites. While the hotel primarily focuses on providing kitchen facilities for self-catering, surrounding areas offer a range of dining establishments to cater to various tastes. The property ensures that guests have convenient food options no matter the time of day.
Leisure & Business
Extended Stay America features laundry facilities, a safe deposit box, and an elevator for guest convenience. Business travelers can utilize desks in their suites for work purposes, while leisure guests can enjoy local attractions within close proximity. The hotel prioritizes accessibility for all guests, catering to individual needs with a focus on high service standards. Wireless Internet is available in communal areas, allowing for easy connectivity throughout the property.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- No parking
- 24-hour reception
- Pets allowed
- Rooms/ Facilities for disabled
- Vending machines
Guest Parking
- Cookware/ Kitchen utensils
Services
- Laundry
Room features
- Air conditioning
- Heating
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
Room decor
- Carpeted floor
Location
Reviews and Ratings
I had a mixed experience at this hotel. The rooms were spacious and homey, which was nice, although we had to wait for the workout room to be cleaned better, it was very dirty. The service was a bit of a rollercoaster. While the staff until check out time was very nice and apologetic, some were sooo mean and not friendly. However, the manager on duty was a standout in being helpful and friendly. The location was excellent for getting around East Bay and SF, near the mall, easy to find, with a nice area for eating and shopping. On the downside, we got downstairs to check out only to find almost no notice for eating and shopping in the area with a large upscale apartment complex and upscale Marriott Hotel. The dining experience was a bit disappointing; the oatmeal muffins and fresh coffee were terrible, and there were no ice machines or trash cans in our room. However, a selection of local cold cuts was put out in the lobby. The facilities were average overall, with no outstanding features noted.
The hotel is in a convenient location near a mall and provides a good size, clean room. The service was nice, but unprofessional in some instances. Dining options were limited, but the hotel offers delicious salads. Overall, a decent stay with a few drawbacks.
My stay at the hotel had its ups and downs. The rooms, although usually available promptly, were not as clean as expected and had a lingering smoke smell despite being a non-smoking facility. On the bright side, the receptionist intervened to clean it up. The service was pleasant overall, except for the inconvenience during check-out if the room was booked through a third-party. The location was convenient for my needs, being close to the mall and the venue I was visiting. Unfortunately, the dining options were limited, and the breakfast service was shut down by the city. Even though the facilities were satisfactory, with laundry services on site, there were limited dining choices available in the lobby.
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